Faq

How do I place an order?

Simply browse our selection of Mice, Keyboards, and Headphones, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I modify or cancel my order after placing it?

Orders are processed quickly. Please contact us at [email protected] as soon as possible if you need to make changes. We will do our best to accommodate your request.

What are your shipping options?

We offer standard and expedited shipping. Delivery times vary based on your location and the shipping method selected at checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated during checkout.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact [email protected] to initiate a return.

How long do refunds take?

Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

What if my item arrives damaged or defective?

We are sorry to hear that. Please contact us at [email protected] within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund.

Are your products genuine?

Yes, all products sold at LeptonBay are 100% genuine and sourced directly from manufacturers or authorized distributors.

Do you offer warranties?

Most of our products come with a manufacturer’s warranty. Warranty details are included in the product description. For warranty claims, please contact [email protected].

How can I contact customer support?

For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.