Refund policy
Refund Policy
At LeptonBay, we are committed to ensuring your satisfaction with every purchase of mice, keyboards, and headphones. If you are not completely satisfied, we offer a straightforward refund process as outlined below.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been opened, used, or damaged by the customer.
- Items returned without original packaging or accessories.
- Digital products or software downloads (if applicable).
- Gift cards or promotional items.
How to Request a Refund
To initiate a refund, please email us at [email protected] with your order number and a brief description of the issue. We will review your request and provide instructions for returning the item.
Return Shipping
You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Please note that your bank or payment provider may take additional time to post the refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at [email protected] for assistance.
Contact Us
If you have any questions about our refund policy, please reach out to our support team via email: [email protected]. We are here to help.